Have some questions? We've got answers!

Is everything actually compostable?
Yes! All items in our store are made from natural materials that will degrade and compost over time. Some materials take longer than others and there are many ways to speed up the process (check out our composting tips here). 

Is all the packaging and shipping material compostable?
Not yet. Unfortunately some of our suppliers still insist on using plastic packaging materials, we are in constant contact with all of them and continually urging them to reduce their reliance on plastic. Every purchase at Compostable Stuff helps us gain momentum and gives us a louder voice to demand completely compostable delivery of all our products.

Why do some items ship from different locations?
To minimize shipping distances, we sometimes offer shipping from different warehouse's around the world. This option is intended to reduce our dependence on fossil fuels by allowing you to chose the closest warehouse to your home country. Some items can only be shipped from certain countries, but we hope to offer them in warehouse's closer to wherever you are ordering.

When will I receive my order?
Shipping times have been greatly affected by covid-19. Most notably flights have been reduced, increasing the time it takes for a package to get to the correct location. If you have any questions about tracking your order please contact us with your order number.

What do I do if I never received my order?
We're sorry to hear that! Shipping times are currently much longer than normal because of a lack of flights during Covid-19. Please email us with your order number, items you are waiting for and any extra details so we can help. 

What do I do if I received a defective order?
We will do everything we can to help. Any details or photos you can include of the defects would be very helpful. Please email us

Where are you located?
We're located in Everett, Washington (the state!). Our store is strictly an e-commerce business so we do not have a physical location. 

Are you accepting new products or vendors?
Yes, yes, yes! We are always looking to partner with new vendors to add more compostable products and depth to our website. We offer free initial listings to new vendors and rates much lower than amazon and other big marketplaces. For more information please email us directly compostablestuff@gmail.com and write "New Vendor" in the topic line.

If your question was not addressed above, feel free to email us at compostablestuff@gmail.com.